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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
374 ratings and 212 comments received in the last 90 days.
07 August 2024
Jon was fantastic from start to finish, very knowledgeable and able to discuss all steps of the process. He kept us regularly up to date on progress of our car delivery which was appreciated.
06 August 2024
Julie explained everything from the basic functions to the more obscure features of the car. She spent lots of time on us and never made us feel like we couldn't ask questions. The handover was made to feel like an event which was a nice touch.
02 August 2024
Jonathan was brilliant from start to finish
02 August 2024
Extremely satisfied and honestly very happy with the entire experience.
30 July 2024
Great service
30 July 2024
This was particularly given that I had a change in sales representative during my purchase. The handover overall was well managed and any concerns about comms to update me on the delivery of my new car were addressed.
27 July 2024
Competent staff, and I received excellent customer service
24 July 2024
Completely happy with the service we received from Matilda. She was exemplary in her advice and very knowledgeable on the different models available for me to purchase.
19 July 2024
I was well looked after and as in the previous answer the service was excellent
09 July 2024
Harriet was extremely helpful
07 July 2024
Very welcoming and helped to get the most from the car.
02 July 2024
The showroom is well layed out with a contemporary feel,the drinks on offer was very great and I love that the style and technology of Mini in particular the countryman is ever evolving
02 July 2024
Information easily explained and everthing happened as expected
02 July 2024
Matilda at Dick Lovett Bristol was amazing from start to finish. From the point of sale/organising a test drive in the new model to collection of the car she was informative, patient and genuinely happy to help as much as she could
01 July 2024
Courteous and friendly staff.
30 June 2024
Experience from start to finish with Jon Podmore @ Dick Lovett Bristol was fantastic!
30 June 2024
Completely satisfied
27 June 2024
Dick Lovett MINI Bristol have gone beyond and above my expectations during the purchase and delivery process of my new car. All members of staff I spoke with, including Jon Podmore, were attentive and could answer any question I had about MINI.
26 June 2024
Matt made it a friendly and positive experience during the purchasing of my mini. Then when Callam took on my paperwork etc he was extremely friendly, helpful and was always available to answer any questions. He was also very patient throughout.
25 June 2024
I've used Dick Lovett Bristol for our last 3 purchases. Always had excellent service and good experience.
23 June 2024
Very satisfied! everyone was really helpful especially Harriet, thanks again Harriet for all your help! I didn't have to worry about anything, Harriet went that extra mile sorting all paperwork for own number plate and lots more!
22 June 2024
Our sales person Harriet was so friendly and professional and didn't exert any pressure which made the experience totally enjoyable. Well done Harriet
15 September 2024
Good communication from service rep
15 September 2024
excellent
15 September 2024
Your colleague Harry Foxall Giess had offered 5 star service to me which was beyond my expectations. He actively discussed with the mechanics to expedite the repair schedule. He kept on contacting me to let me know the repair status. It was wonderful
15 September 2024
All questions answered and allowed me to assess the damage on my vehicle while it was in the workshop to give me peace of mind.
15 September 2024
It is a real pleasure to go to Dick Lovett's showroom. Lovely cars, coffee, biscuits and staff. The shuttle service to the Mall is also appreciated.
14 September 2024
I was given excellent customer service!
14 September 2024
Fab service.
14 September 2024
Friendly staff nothing to much trouble
14 September 2024
On the day I was satisfied.Car was in for MOT & full service . BUT 2 weeks later the car went flat as I was out doing my job as a community nurse. How could a full service & MOT that cost over £600 not identify that my car battery was almost flat ?
11 September 2024
Jon Podmore went over and above for me
11 September 2024
Quick service
11 September 2024
Service and people were great but expensive
11 September 2024
All items of work carried out corrrctly
11 September 2024
Completely satisfied with the service. However, the website for this survey might not be working as it is not showing the number of stars I press. For the record, it's 5 stars.
11 September 2024
Good service and polite staff
10 September 2024
I was informed every step of the way how my car was doing. I was offered a car wash and vacuum. My car came back just like new. I had a courtesy lift and back, to the shopping mall, which was great.
10 September 2024
no complaints
10 September 2024
Excellent level of professionalism
10 September 2024
service carried out quickly and compently
10 September 2024
I was dealt with promptly and the team were very friendly. Harry arranged for a top box to be fitted and discounted the product when found to be damaged.
09 September 2024
A very pleasant experience in a lovely environment with exceptional staff and a lovely complimentary bus service to the shopping mall
09 September 2024
I arrived to pick up the car at 4:30 but the proposed work had not even started. I assumed that as I had been rung in the morning that the car would be ready in evening. This meant I had to abandon the work as I could not wait until 6.
09 September 2024
Friendly and professional staff, good service
07 September 2024
Quick
07 September 2024
In part I'm sure our salesman Tom played a large part. Customer service was second to none!
07 September 2024
Quality service
07 September 2024
They provided a loan car and kept me fully informed throughout.
05 September 2024
High level of service but expensive
04 September 2024
Very friendly people and quick to respond to our queries etc. Felt very much welcomed and looked after!
04 September 2024
Salvatore was helpful - dealt with the warranty company to coordinate my repair. Polite and friendly
03 September 2024
Was kept informed about what was going on and friendly professional staff
02 September 2024
Very satisfied staff friendly and helpful
02 September 2024
Having an office available was an absolute game changer
02 September 2024
Quick, friendly, clear and pleasant to deal with. Also like the waiting area at DL.
01 September 2024
Well looked after as always, communication was clear and the team are lush
31 August 2024
Extremely happy,had a fault diagnosed and tyres changed. Car returned to me gleaming
31 August 2024
.
30 August 2024
Salvatore at Dick Lovett went out of his way to make our experience a good one. We left very happy customers and we're very thankful to Salvatore for taking the time to understand our concerns and find us a solution.
30 August 2024
All was resolved
30 August 2024
The problem was resolved
29 August 2024
I was well informed when I left the car and was updated on length of time when I returned to the showroom.
28 August 2024
Always helpful, good service.
28 August 2024
It's always a great service - just not the cheapest!
28 August 2024
Everything went very smoothly
27 August 2024
Service and brake change done promptly and I was kept up to date throughout the process.
27 August 2024
Service advisor kept me updated throughout the day
27 August 2024
Service was efficient
27 August 2024
I have good explanation on what is needed and kept up to date which gives trust. Although expensive!
27 August 2024
All went to plan as agreed
27 August 2024
Thay keeped me in the lop how my car was doing
26 August 2024
Service agent ensured that all my expectations were meet and provided additional assistance to resolve my particular needs.
26 August 2024
Salvatore was lovely to deal with and got things sorted efficiently.
26 August 2024
All ok
26 August 2024
Because it all went ok
26 August 2024
Very satisfied. All of the Mini team go the extra mile.
25 August 2024
Service administrator went above and beyond when car wash dept was running very late. He went and cleaned/washed my car himself.
25 August 2024
Everything promised was done and when I wanted it done
24 August 2024
Great service is always guaranteed. You never let me down.
24 August 2024
Polite and quick check in
24 August 2024
Service as expected for Dick Lovett/Mini.
24 August 2024
Salvatore was again very helpful
24 August 2024
The job was done well and to time.
23 August 2024
They went extra miles during servicing our car and we are very happy.
21 August 2024
Adam kept me up to date and informed throughout the day and my car was ready as expected
21 August 2024
A health check and clean were completed efficiently
21 August 2024
My car and I were well looked after
21 August 2024
Superb service couldn't be better
20 August 2024
Efficient service in all aspects of dealing with Dick Lovett, Bristol
20 August 2024
Completely satisfied
20 August 2024
Nothing was to much trouble and they really do go out of their way to accommodate.
20 August 2024
Confidence in you
20 August 2024
Problems solved but was not happy with initial contact to report the fault.
20 August 2024
See above
19 August 2024
All complete in time promised. Good reception and progress information.
19 August 2024
First class service as always
19 August 2024
Information from mechanics was very good.On my return to collect my mini.Reception staff were very helpful.
18 August 2024
Was kept informed all the way along
18 August 2024
Asked for the car to be ready by lunchtime if possible, which it was.
18 August 2024
My car wasn't washed when handed back despite waiting an extra hour after the MOT was complete while the car was allegedly washed. It wasn't.
18 August 2024
Sam ( who was looking me & my car ) kept me updated all the way through . Perfect customer care .
17 August 2024
Adam really took the time to help us throughout the entire time
17 August 2024
Job was done efficiently in specified time
15 August 2024
Delivered everything as planned on time
15 August 2024
Very professional service
14 August 2024
I am very satisfied with the service I have received
13 August 2024
Kept me mobil even though I changed the appointment
13 August 2024
Everything in one place, knowledgable friendly team
13 August 2024
Super efficient and great to deal with.
12 August 2024
Very nice attention but it would help if more perks were offered for people that decide to stay waiting until service is done. Would be also nice to offer shuttle back to city
12 August 2024
Was able to coincide service & MOT on a date and time suitable to me. Taken and collected to local shopping area whilst work being carried out.
12 August 2024
After service my car had no oil as the automated process failed - but Matt and the team dealt with it exceptionally well
12 August 2024
Reliable, predict times well, keep in contact.
11 August 2024
Welcoming polite and friendly staff. The transport to and from the shopping mall was a great touch. Service and Mot all completed in the estimated time and I was kept fully informed of the progress.
11 August 2024
The staff are polite and helpful. Harry was especially helpful and helped me sort my Appleplay before I left. Over and above helpful.
11 August 2024
Delivered as expected
11 August 2024
Car was booked in and out on time
10 August 2024
Very friendly helpful and professional
10 August 2024
Great service. Would give extra star if car valet service was more thorough.
10 August 2024
All happy
09 August 2024
.
09 August 2024
Satisfied, although could do with more qualified hybrid technicians so less delay sorting issues with hybrid Countryman.
09 August 2024
Super speedy, friendly staff, nice to have a clean car at the end too
08 August 2024
Sorted out the service and other issues raised quickly.
07 August 2024
Staff are extremely helpful and even arranged a trip to the Mall and pick up. My mini was ready and cleaned on time.
07 August 2024
Brilliant customer service.
06 August 2024
The staff got the job done very well.
05 August 2024
Very efficient service
04 August 2024
Everything was organised and efficient.
03 August 2024
Competent staff and excellent facilities.
03 August 2024
Everything was simple to sort out and I didn't have any issues
02 August 2024
Difficult problem sorted out with an acceptable mix of warranty and chargeable items
01 August 2024
Always positive
01 August 2024
Great service
29 July 2024
Very happy staff are professional and helpful
29 July 2024
Called in with a puncture-----sympathy shown for 3 recent punctures ! Honest appraisal and repair completed as promised with full car check and valet service
29 July 2024
Nice service and good following up
29 July 2024
Everything clearly explained
29 July 2024
Good competitive price
29 July 2024
Mini totally looked after me but I gad to ask, hence why not a perfect score.
28 July 2024
None eventful generally pleased Staff dealt with everything as I would expect.
28 July 2024
I've had my car serviced here many times and am always happy to keep coming back
28 July 2024
Adam kept in touch to let us know what was happening
27 July 2024
Good service and cleaned car
27 July 2024
The service was very good and a driver took me to the Mall for a two hour shop. He was bavk promptly too . They hoovered the car too . Thank you
27 July 2024
Everything thay wanted to do was done but it took all day and the issue I went with wasn't resolved
26 July 2024
Car passed its MOT, wasnt waiting too long. All staff were friendly and professional.
25 July 2024
Easy drop off and helpful service
25 July 2024
My problem was resolved rapidly, with the minimum of fuss and cost. I was able to use your customer area to work, whilst I waited
24 July 2024
Quick service and efficient
23 July 2024
As above
23 July 2024
Seem to be thorough service with communication throughout the process, before, during and once complete.
23 July 2024
Efficient and good communication
23 July 2024
I have an old mini, 2997 plate and I have over the years always been treated well and received professional service
23 July 2024
Staff were great
21 July 2024
Well looked after and great that I could wait at the showroom and still do an afternoon's work. The service costs are expensive though.
21 July 2024
Service and MOT were well arranged and completed on time. Clear explanation of what was done.
21 July 2024
Kept me informed on how the work was progressing
20 July 2024
Quick, easy, kept me up to date with progress
17 July 2024
very efficient, helpful and willing to answer all questions and queries
17 July 2024
My only concern was that you cancelled my original booking because you didn't have any oil and said that you would contact me when it came back in, but you didn't. It was only because I rang back as I was concerned that several weeks had gone by and
17 July 2024
Work done as agreed, staff were polite and kept us informed. However Mini should not have moved out of Bath as getting over to Cribbs Causeway is a pain.
17 July 2024
Work completed on time, in perceived scope and future work advised and booked in
16 July 2024
Consistently excellent service since I first bought a MINI back in 2005.
16 July 2024
See previously.
15 July 2024
Good communications
15 July 2024
The feedback suggested I would benefit from wheel alignment but there was no way of getting this done before I picked up on a Sat. Couldn't 'pick' from the report. Also bodywork estimate took quite a few days
15 July 2024
The work that was to be done was fully discussed and agreed with me.I was made to feel comfortable while the work was done.I was updated while the work was done and it was done within estimated time.
14 July 2024
I feel completely safe with Mini and know I am in safe hands. The young man I dealt with was excellent
14 July 2024
Quick and fast service
13 July 2024
We were given good feedback and the service was even better than expected
11 July 2024
They fixed my car
10 July 2024
As above.
09 July 2024
Kept me informed
09 July 2024
Very efficient and pleasant
09 July 2024
Recommendations on health check not adequately explained
08 July 2024
Kept well informed, polite and friendly service
08 July 2024
Can find no fault with visit.
08 July 2024
Good service
08 July 2024
Friendly team
07 July 2024
Generally all good but waited to speak to someone first thing waited 15 minutes but had to leave to get to a meeting they were over stretched and had an angry customer. No call when the car was ready so came up anyway.
07 July 2024
Great service
07 July 2024
The arrangement Harry made for me is perfect.
07 July 2024
Great communication and service not matched by other manufacturers.
06 July 2024
Sorted out the problem quickly and efficiently
05 July 2024
The entire team provided great service
05 July 2024
The job was completed in the time specified
04 July 2024
They never say no, the attention to detail should be envied by other retailers and they are simply a pleasure to experience.
03 July 2024
The job was completed without fuss
03 July 2024
Harry was extremely helpful, friendly and polite.
03 July 2024
No issues at all. Very smooth experience
02 July 2024
excellent service, efficient, knowledgeable and friendly staff.
01 July 2024
Always look forward to visiting; enjoy the experience provided. Would like it even more, if expectations/adherence to timing were shared by those at the dealership who are not customer facing; delays in getting my vehicle back on time too common.
01 July 2024
Ease of use and helpfulness.
01 July 2024
Good service but very very expensive.
30 June 2024
As above.
30 June 2024
Good value and confidence in products
30 June 2024
I was kept informed, and they did a cracking job with the complimentary cleaning.
29 June 2024
Customer service good
29 June 2024
Quick service
29 June 2024
They did everything as planned
29 June 2024
polite friendly service
26 June 2024
Harry kept me informed
26 June 2024
Everything explained very well.
25 June 2024
I find the service offered extremely professional and reliable. I am kept full informed at each stage of the work, to include an explination of the work required and a break down of costs.
24 June 2024
The service was completed on time and with no fuss
24 June 2024
All good although the 90 min appointment for checkup / wash turned into 2.5 hours!
23 June 2024
Professional and efficient
22 June 2024
Strong communication, I knew exactly what was going on and everything was made very clear to me.
21 June 2024
Quality service
15 September 2024
Wonderful customer experience from initial contact with Mr Wade through to being personally looked after by Mr Cardwell.