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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
380 ratings and 280 comments received in the last 90 days.
20 April 2025
I was so happy with everything and the car looked amazing
17 April 2025
Again, excellent service.
17 April 2025
Our needs and requirements were fully met by Matilda and team and everything was smooth and easy. She handled everything proffessionally, honestly, promptly and with a very pleasant, happy and positive manner.
17 April 2025
Delivery was delayed a few days by the financing paperwork. But the mini staff were polite and explained what was happening.
15 April 2025
A very helpful and well informed team who went the extra mile to provide a superb service
14 April 2025
Very satisfied nothing to much trouble fabulous customer service from Lee.
14 April 2025
Matilda was the perfect first point of contact and guided us through each step
13 April 2025
All staff very polite and attentive. Matteo very pleasant to deal with - clearly explained choices on second hand v new without being 'pushy'.
08 April 2025
Harriet was understanding to my needs and went through what i needed . I do not respond well to pushy salesman and Harriet was a breath of fresh air with listening and understanding, rather than reciting a sales speech to me.
08 April 2025
Unfortunately, there was a slight defect in the alignment of the boot, which I am awaiting a confirmation date to return the vehicle for repair.
07 April 2025
From order to delivery it couldn't have been easier
04 April 2025
Staff happy, clean, good snacks (especially on Valentine's Day!) Always welcomed
04 April 2025
Excellent customer service from the dealership with regular updates. There was a delay in the receipt of the car, but this was more of an issue centrally within the organization as opposed to any issue with the dealership itself.
04 April 2025
Very pleased with service
03 April 2025
Would have been a 5 as Jack was very good but the issues with the inaccurate invoice/order doc meant difficulty trying to get insurance and this wasted a lot of time! Invoices and order docs need to be checked before issue.
01 April 2025
Perfect and great updates with where the car was.
31 March 2025
Good service clear explanations
29 March 2025
Efficient transaction.
29 March 2025
I found Lee and James from the Bristol Mini Centre very helpful, efficient and knowledgeable and were very apologetic when the computers went down that day.
28 March 2025
Good communication throughout.
28 March 2025
Amazing, nothing too much to ask here overall an amazing experience
27 March 2025
I was kept informed about the delivery of my car and when picking the car up was given excellent service on all the cars features
27 March 2025
Both Steve and Matilda were great. Good communication and seemed to really care about me as a customer.
27 March 2025
Salesperson was very helpful, listened to what was needed and worked to get the best deal for our needs
26 March 2025
Jordan did a great job at keeping me well informed throughout the process and supporting with any questions or extras I wanted to add to the purchase
25 March 2025
Paperwork is never fun but Harrier was fully prepared so it went like clockwork
25 March 2025
Everything explained carefully and kept informed while we were waiting on delivery. Full and helpful handover
25 March 2025
Matilda at Dick Lovett has been looking after me for several years, she is great. Always professional.
23 March 2025
Great experience.
23 March 2025
For an elderly couple, the purchase of a new car can be daunting. However, Tom Gronau and the Staff at Dick Lovett made the experience very satisfactory.
18 March 2025
Brilliant service from Matilda
15 March 2025
My sales support, Jordan, was very helpful and he was always very approachable when I needed him to help with my queries.
14 March 2025
ALL WENT SEAMLESSLY AND STAFF WERE HELPFUL AND PROFESSIONAL WITH INPUT FROM JULIE, MATTEO AND JAMES. WE HAD PREVIOUS DEALINGS WITH BOTH JULIE AND JAMES.
14 March 2025
Communication was very good, and I was told everything to expect about the purchase.
12 March 2025
Jack took his time to go through everything with me and show me how the car works etc
09 March 2025
Lee is an outstanding sales person
08 March 2025
Lee was great throughout the purchase process and gave a thorough and comprehensive walk through of the car and functionality at handover.
07 March 2025
They are always helpful and nothing ever seems to be too much trouble.
07 March 2025
The car arrived ahead of achedule. Lee had set up some of the more techy items ready for me and also talked me through everything. He even answered my daft questions!
06 March 2025
Lee explained everything thoroughly and kept me informed every step of the way
06 March 2025
All good Lee set up car for me
05 March 2025
It was a really special day. Matilda had loads of time to talk us through the set up of the car (& she also helped make sure I could do as much of the 'admin' in advance so it was all just the enjoyable part)
05 March 2025
The entire service experience from Bristol has been first class. I have to give special mention to Matilda Jones. She was highly professional and totally engaging in the process - always had a welcoming smile. She is a credit to the dealership.
05 March 2025
Jack at Dick Lovett Mini Bristol was brilliant - always keeping me informed and he genuinely seemed as excited as me about my new car, which was really lovely. Super quick replies to emails and always really knowledgeable, without seeming salesy!
05 March 2025
Great customer service & we did not feel rushed at all & Jack answered all our questions.
02 March 2025
Lee Cardwell was excellent, explained everything very well, was not too "pushy," but gave friendly reassuring guidance.
02 March 2025
Good contact
02 March 2025
professional and customer focused
28 February 2025
The service is above and beyond, it's professional, considered, and everyone goes out their way to help, you feel like it's part of a family, which is what mini has always been about. Matilda J was exceptional and can't thank her enough, perfect.
28 February 2025
patiently explained. Understand all well!
27 February 2025
They tried to give us the best experience even when some document didn't arrive in time, they offered me a courtesy car until my one was ready.
26 February 2025
Everything happened as agreed and the handover by Harriet was informative and fun.
24 February 2025
The service I experienced was excellent
21 February 2025
Jack was very knowledgeable, open and honest about what I was buying. Nothing was forced and I was able to ask anything I needed
18 February 2025
Experience was very good. Ollie Jones took very good care of us, was very patient, explained everything needed and overall gave an excellent service.
09 February 2025
Great customer service, Tom and Jordan were excellent, would definitely buy from them again and influence my decision on buying another mini and I would recommend to others.
08 February 2025
Julie was very helpful, explaining everything clearly and keeping us informed throughout the process.
08 February 2025
Very professional and friendly staff who made the purchase process easy and enjoyable. Provided an absolute dream of a car to drive.
04 February 2025
Very thorough and detailed handover, and explanations at each stage of the purchase.
24 April 2025
Quick service getting my car back, regularly updates on my car
24 April 2025
Absolutely nothing to complain about.
23 April 2025
The details of the service were explained clearly and the fixing was done very good.
23 April 2025
Team kept me up to date on progress
21 April 2025
Not had a service experience.
20 April 2025
Efficient service
19 April 2025
The service experience in the years I have visited the Mini Centre has been 5 star. Keep up the good work
19 April 2025
Fantastic experience as usual
18 April 2025
An efficient service from booking my car in to collecting upon completion.
17 April 2025
Very satisfied, all my requests were fulfilled. The process was easy and I was well informed throughout the journey.
16 April 2025
Really helpful and friendly staff and a great customer experience.
16 April 2025
Ease of booking kept upto date all the way through. Did all inasked
16 April 2025
Harry looked after me and updated me constantly
15 April 2025
the service was done as quickly as possible although i had to wait for a tyre
15 April 2025
People were lovely
15 April 2025
Lee listened to our needs and found us the perfect car
14 April 2025
repair done within the time given and a good valet service
14 April 2025
Good service- loan car availability. Staff friendly, polite and professional Harry was friendly, polite knowledgeable and kept me informed of the progress of my car service.
14 April 2025
Thoroughly professional staff ready to answer any queries clearly.
14 April 2025
I gave a time I needed my car returned by- only a break fluid service. It was a logistical nightmare as they had it all day- cleaned it pre work (yetcame back so dirty thanks to dirty water being used!) & didnt get it back to me by my requested time
13 April 2025
Everything was carried out to my satisfaction.
13 April 2025
Adam in Service was good fast and attentive
11 April 2025
Focus on sales - understandable, not so much on clean. Car was really dirty and had new scratches on boot lip on collection. Obviously can't say they happened in your care but photos show v white recent scratches upon collection.
10 April 2025
easy communications n whole process smooth
10 April 2025
Done in specified time and car was cleaned
10 April 2025
Even in perfection there is always room for improvement! Keep up the good work Team! :-)
09 April 2025
Professionally explained service video service department support and communication is second to none.
09 April 2025
Very professional and effective
09 April 2025
Was given a waiting time of two hours when handed over keys. Actually waited 3.
08 April 2025
I was treated well and kept informed as to progress throughout. As much coffee as I could drink and a desk with power and WiFi so I could work while I waited.
08 April 2025
Had a great experience with harry as our point of contact. He was helpful, informative and kept us in the loop throughout the day.
08 April 2025
Extremely professional, polite and well priced.
07 April 2025
no problems kept informed with everything
07 April 2025
Good service and video by the technician and service desk on the day
07 April 2025
Great service. Vehicle wasn't as clean as I thought it might be inside.
07 April 2025
There was nothing more that could have been done.
06 April 2025
One to one feedback on my Mini condition - valet was excellent as well
06 April 2025
recall dealt with as it was explained to me and in timescale promised. courtesy car as agreed
05 April 2025
Easy to make arrangements for service and my dog allowed in showroom which helped massively
05 April 2025
Service was carried out swiftly ,I was kept informed throughout. Price was as quoted.
04 April 2025
I did have issues with the timings of the service, but this has been resolved by the service manager - so happy with the outcome and making me feel valued as a customer
03 April 2025
Good communications
03 April 2025
Great service, keeping me up to date with progress
03 April 2025
Staff were so good especially Adam
03 April 2025
Great communication, professional and all round very satisfied ??
03 April 2025
I had booked my car in to get checked as an engine light had come on. I went into the mini website and followed the instructions and booked an appointment staying the issue. When I arrived I was told that they might not be able to look at my car!
02 April 2025
Great service, very professional, kept me informed at all times
02 April 2025
All delivered as advised
01 April 2025
Easy to arrange repair and kept to timescales.
01 April 2025
Excellent customer service.
31 March 2025
Always helpful when you have questions.
31 March 2025
The service department at MINI Bristol have always been fantastic. Had the same usual very high level of service during my recent visit, friendly and professional service, can't fault it. Thanks!
31 March 2025
Would have got 10 but... asked for a valuation whilst the car was in on two occasions. For what ever reason it didn't happen.
31 March 2025
The service was carried out efficiently and was shown a video!. Also I was given advice, and cost on a possible future issue/problem!
31 March 2025
Excellent communication, clear on costs, professional & friendly service
31 March 2025
Excellent communication
31 March 2025
As stated before, could not be happier.
31 March 2025
As mentioned above.
31 March 2025
For a fairly standard process, like a service, they still managed to deliver the highest level of customer care.
30 March 2025
Super efficent but did not like my courtesy car it was nothing like my car
30 March 2025
Helpful staff
30 March 2025
Really good service from all the team at mini on our recent purchase.
30 March 2025
Completed without fuss.
29 March 2025
Salvatore on the service desk was friend and very helpful and informative
29 March 2025
Car not washed, it always used to be but feel this is another drop in attention to detail.
28 March 2025
Very satisfied!
27 March 2025
Told of a warning light that came up after the service/MOT, but allowed to drive away without proper diagnosis of issue
27 March 2025
Fantastic service from DL Bristol. Sam was fully engaged with keeping me up to date with progress, issues cost and when the work was complete. The direct and customer focused approach from Sam was a great testament to the DL team and Mini brand
27 March 2025
Did the service in time agreed and was comfortable while waiting Helpful service on check in with Harry and updates/ check out with Lloyd thank you.
26 March 2025
Everything explained easily
26 March 2025
The time was so much later I had to have a loan car which was stressful.
25 March 2025
Staff professional, work carried out to a high standard.
25 March 2025
Received a full service and MOT in reasonable time. Kept informed throughout as to the condition of the car and timing of completion.
25 March 2025
all issues dealt with
25 March 2025
A very professional team.
24 March 2025
Great service would be 5 stars if it wasn't so expensive for what is basically an oil change and plugs.
24 March 2025
Very efficient and politr
24 March 2025
quick and easy
24 March 2025
Every one is helpful and puts the customer first
24 March 2025
Friendly personal care from booking in vehicle for a service to picking car up when work completed.
23 March 2025
Every step made clear and kept in touch with me
23 March 2025
Helpful advice on oil consumption and brake pad/disc wear. Service speedily carried out, car returned in spotless condition. Mch appreciate coutesy transport to Cribbs mall.
22 March 2025
As Above, The Young Man Looking After My Details, Was Exceptionally Positive/Helpful.
22 March 2025
As above
22 March 2025
We had a problem with our back tyre & went to mini service department at Bristol! Salvador had to order a new tyre as they didn't have one in stock and wasn't sure if he could get one on that day we visited the garage, but it arrived & was fitted!
21 March 2025
Excellent as usual. A repeat customer and won't be going anywhere else.
20 March 2025
Car was washed and felt good to drive. Kept advised on all points of Service, MOT and recall.
20 March 2025
Very happy
19 March 2025
Harry was as usual very attentive and efficient and kept me informed.
19 March 2025
My car was with mini for a week for a recall! My engine light was on but nothing was found and the day I drove it away the light came straight back on. I was also told my car would be washed and even though it was there a week it wasn't washed.
19 March 2025
Quick and efficient as always.
18 March 2025
Easy to book, friendly staff. Helpful.
18 March 2025
Friendly knowledgeable staff.
18 March 2025
Very goods
17 March 2025
The car was washed and serviced and I was kept informed of progress. Slightly frustrated that when you leave the car for the day it is never ready until the close of business. I will book the car in for a timed slot next time.
17 March 2025
Very satisfied
17 March 2025
The gentleman that I dealt with Harry Foxall-Giess was informative and kept me up to date as the service was going on. Could not fault him.
16 March 2025
Pre-visit email: Due to repairs, we cannot offer a wash during your visit. On arrival (waiting at mini for service) will take 2 hours... Do you want a wash as it will take an extra hour. Suggests you want to avoid doing. Felt severely short changed.
16 March 2025
Salvatore was brilliant.
15 March 2025
ditto
15 March 2025
Follow up call received after initial viewing, but not daily calls thereafter, gave me time but was there to answer any questions I had - good communication from beginning to end
15 March 2025
Never disappointed with service received.
14 March 2025
Friendly kept me up to date
14 March 2025
Very satisfied
12 March 2025
Kept informed throughout the day re work etc.
12 March 2025
The video was excellent giving me the work that was needed following my repair diagnosis
11 March 2025
very smooth service
11 March 2025
They have messed up all my settings all my previous information is lost! didn't even say sorry , just go to Apple who said no its something to do with Mini. I wouldn't have another Mini as the service is not great from the people.
11 March 2025
Clear & friendly communication, good management of expectations on timescales when extra work was needed on the car.
11 March 2025
Check in was easy, staff were very helpful
11 March 2025
I was extremely well looked after on the day and all staff were very helpful
11 March 2025
Very satisfied
10 March 2025
Excellent comminication about the vehicle while it was with the service department
10 March 2025
All Great!
10 March 2025
They finished on time and explained what would need doing next....
09 March 2025
Prompt service Polite staff
09 March 2025
Your staff were as courteous and helpful as ever.
09 March 2025
Prompt friendly service, thank you
09 March 2025
Took longer than I wanted and there was an issue with proving we had a warranty.
09 March 2025
No reason
09 March 2025
As above. I think the only improvement would be to offer a courtesy car
08 March 2025
Thorough, informative, helpful. I think it would be beneficial to be told on booking that there is a complementary car wash as I didn't know this and didn't factor time in therefore declined it.
08 March 2025
Disappointed with with overall service. It was booked for pit stop service, however it took 3 hours 30min. Also communication was very poor, no visual inspection video was sent and the car was not washed or vacuumed when I requested this when booked.
08 March 2025
Very happy with the service on my Mini plus the video of the car health check was helpful and interesting to see.
07 March 2025
Have discussed this with service manager. Who is relaying my comments on. Possibly need a rethink on how employees are trained to sell additional services
06 March 2025
Very helpful and sorted the problem
06 March 2025
Service was done quickly.
05 March 2025
The care and attention given to older customers is as good as it is if buying a new car. I used to change my car every three years which I don't do now as I only travel around 10 miles a week. I am really impressed with the attention to detail
04 March 2025
I asked for the option to have a car for a few hours so that I didn't have to wait for hours in the dealership. I appreciate a timed appt for the brake service but it ran on longer than expected. Please can you offer courtesy cars for a few hours?
04 March 2025
Poor experience.
04 March 2025
Friendly and efficient
03 March 2025
Everything covered and good communication throughout
03 March 2025
Completed everything that was asked of the service and more. Even helped with setting up my Mini app on my mobile.
03 March 2025
Everything was handled very efficiently for recall service.
03 March 2025
Recall booked in easily and quickly
02 March 2025
Excellent customer support
02 March 2025
Experience was good
02 March 2025
Everyone was great, and I was happy to be offered a lift to the mall to kill some time. Harry talked me through my car's report and was particularly helpful in that he found a glitch in my service plan and has offered to help rectify any confusion.
02 March 2025
I cannot fault a single thing about the service. But would particularly like to say thank you to Ollie for being so easy to talk to and deal with, a great service and a credit to MINI. Not had such good service in a very long time!! BRAVO
01 March 2025
Managing expectations of possible length of works would have been great.
01 March 2025
Each person interacted with was professional And approachable
01 March 2025
Very satisfied with service
28 February 2025
Great service
28 February 2025
All documented above
27 February 2025
Great welcome and service
26 February 2025
I was kept informed of works needed
26 February 2025
Everything was done as requested and it was quality.
26 February 2025
The service experience faultless but contradictory pricing provided on aspects of service between advertising docs, website and vehicle inspection report has led to a little loss of confidence in booking 2 year service when due.
26 February 2025
Very satisfied
26 February 2025
As above
26 February 2025
Service with a smile
26 February 2025
as above
25 February 2025
Because they look after you and your car. a comfy seated area to wait with coffee/tea/hot chocolate etc
25 February 2025
The appointment booking fiasco has reduced my scoring.
25 February 2025
As above I was kept up to date with all work done, or things to get done in the future 20 out of 10
24 February 2025
As above. I haven't given it a 1/5 as I recognise the issues we had on the day and am grateful they could squeeze the service in on the following day
24 February 2025
Everyone we came into contact with was helpful and efficient.
24 February 2025
Service adviser very helpful and friendly
24 February 2025
Everything was explained very well and I felt at ease during my visit
24 February 2025
Pleasant staff to deal with.
24 February 2025
Same as above
24 February 2025
Everything was dealt with very well and any problems were explained. I was contacted about extra work requiired so it could be done at the sametime.
24 February 2025
Service completed to schefule
24 February 2025
no problems at all
23 February 2025
Please see first answer.
22 February 2025
Very good experience with Service staff - helpful in sorting out new service plan.
22 February 2025
superb customer service. I was able to work from the mini reception area whilst waiting for my MOT which saved me enormous work time.
22 February 2025
I'm new to Mini and very impressed all round so far, from sale to service.
21 February 2025
Adam did ab excellent service on my mimi
20 February 2025
I am always satisfied with the service and friendly staff. The reception staff always willing to go the extra mile !
20 February 2025
Excellent service provided by Henry
20 February 2025
Good commu ication. Professionalism. Good to see video of service
20 February 2025
Friendly knowledgeable staff
19 February 2025
Very good communication throughout the process when both on site and during the notification in advance of the appointment.
19 February 2025
I felt that all issues and questions were completely dealt with
19 February 2025
Great service
19 February 2025
Very well looked after
18 February 2025
Polite reliable service
18 February 2025
First class. Everyone seem to have customer care at the heart of everything they do. It feels that they care and want to provide the best service they can. Again a big well done.
17 February 2025
Adam kept me updated and informed about what was happening.
17 February 2025
Provided a human touch and made me feel assured my car and wallet was being looked after
16 February 2025
Professionlism
15 February 2025
Good
15 February 2025
As above happy with services available whilst car in garage. drinks & shuttle to the mall
14 February 2025
Same as above
14 February 2025
Five star but it is based in a pig of a place with no transfers to town. 2x £30 taxi's.
13 February 2025
Brilliant customer service and quick turnaround
13 February 2025
On time and professional
13 February 2025
Amazing never once had a problem
12 February 2025
Loved the video breakdown of things after vehicle inspection, friendly service, interest free finance for when it became more expensive than anticipated
12 February 2025
I was kept informed. Nice touch with the wipers and screen wash.
12 February 2025
Total lack of coordination regarding minibus pick up service to and from The Mall caused myself a lot of inconvenience. I was due to be picked up from The Mall at 3.00pm. Driver who assured me there would be no problem with return at 3,00pm.
11 February 2025
Always very efficient in after sales servicing using Bristol
10 February 2025
Quite happy
10 February 2025
All tests where done to check for faults. Polite and approachable staff. Excellent liasion with me while mini was in the garage workshop.
10 February 2025
It was well done
10 February 2025
Knowledgable team
10 February 2025
Done in good time & car valeted
09 February 2025
Good Communication about Car
09 February 2025
As mentioned, absence of both pick up service and car wash facility was disappointing. Other than that the staff and facilities were excellent.
09 February 2025
Tyre issue resolved.
08 February 2025
Great overall experience and explanation of the work done
08 February 2025
Service performed as expected and explained to me
07 February 2025
Thank you
07 February 2025
Very good service and information
06 February 2025
Very efficient service
06 February 2025
Very good
05 February 2025
Work carried out as expected
05 February 2025
Always been great up to now
05 February 2025
Kept informed throughout. Comfortable surroundings to wait in
05 February 2025
The man looking after me was always very polite and helpful
04 February 2025
Always have good service
03 February 2025
No one is perfect
03 February 2025
Efficient drop off/collection. Lots of building work going on currently and signage to MINI could be improved. If you've never visited the site before it would be hard to find. A friend collected me & had no idea how to get to MINI.
03 February 2025
I was informed at every step of the way about my car. I used the mini bus service to the Mall which was excellent, I then stayed in the reception area as my car was not ready, there I had refreshments and a magazine to read. I was very happy.
03 February 2025
Always go back for the quality of the work.
03 February 2025
Helpful staff.
03 February 2025
Took my car in for a MOT ..... all done, on time, at a good price .... sound advice given ... AND they washed and valeted my car ...... which i was not expecting as it was filthy .... bit embarassed that they worked so hard on it ...
03 February 2025
Was quick and easy
03 February 2025
Well looked after from start to finish
21 April 2025
Excellent sales experience from Jordan Chappell. Very patient.